Need Us? Get In Touch.

[email protected]
888-257-3111

2303 SE 17TH ST
Ocala, FL 34471
RunningBoardWarehouse.com

Shipping Information

Free Shipping* on most Orders (Lower 48 States)

We’re proud to offer free shipping whenever possible, and we’ve got free ground shipping on every product we sell. In some cases, however, one or more of these items may require an additional shipping charge from the carrier. This may include locations that are difficult to access, such as rural areas, large downtown centers, freight shipments or other instances.

Expedited Shipping IS AVAILABLE! Just give us a call at 888-257-3111.

Please call for a shipping quote if shipping outside of the 48 Contiguous States

Orders for in-stock items usually take 24-48 hours to process and can reach our customers within 5-7 business days, or earlier! If an item is out of stock, we’ll get in touch with you to discuss options.

When you place an order, we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment's destination.

Some products cannot be shipped to international destinations so please give us a call at 888-257-3111 if you would like to discuss international ordering options.

Alaska, Hawaii, Puerto Rico & International Shipments

Please call us toll free at 888-257-3111 and let our shipping professionals get the absolute best delivered price for you. Maybe one of us would be willing to vacation in your area and bring the product with us!

Freight Shipments

Free Freight

We’re proud to offer free freight shipping to most locations in the continental U.S. If your order needs to ship freight, shipping will be on us, though some items and/or areas may require additional fees.

Freight items are not returnable, so please take advantage of our Guaranteed Fit program by placing your order by phone!

By Appointment

Freight shipments are delivered by appointment. The delivery company will contact you to set up a time, so be sure to include a valid phone number during checkout.

*Must be 18 or older to accept freight and other signature-required shipments.

Semi or Box Truck

Freight shipments will arrive on either a semi truck or a box truck, but they may not be equipped with a liftgate. Be aware that if the delivery truck does not have a liftgate, the customer is responsible for removing the item(s) from the truck.

To ensure a truck equipped with a liftgate, get in touch with us prior to placing your order.

Note that a liftgate only takes the item(s) from the truck to the ground beside the truck. Customers are responsible for moving the item to its desired location.

INSPECT BEFORE YOU SIGN

All freight shipments must be inspected before accepting delivery and signing the delivery receipt and/or bill of lading.

Inspect the outside of the product and its packaging for any damage AND open the packaging to inspect the product.

If damage is present in packaging or product, do not accept delivery and do not sign the delivery receipt. Return the product and any paperwork to the driver and call us right away at 888-257-3111.

Order Questions

How do I make a change to my order?

If you would like to add to an order you have already placed, give us a call at 888-257-3111 and if possible, we’ll do what we can to ship your items together.

To cancel an order, give us a call at 888-257-3111. Orders are processed fast, so it’s possible your order could be on its way. If this is the case, it may need to go through the Returns process. Don’t worry, we’ll walk you through it.

Back Orders and Order Delays

If an item is on back order, the manufacturer will let us know. We’ll give you a call right away to discuss options, including substitute products or to wait for the original product.

Orders can be delayed for several reasons, including weather, differences in address or banking information, production delay, etc. If your order is delayed, we’ll be in touch to let you know.